The ROI Executive Team

Christopher G. Wunder, President

Chris Wunder serves as ROI’s President and Chief Executive Officer. He is also a Past President of ACA International, The Association of Credit and Collection Professionals (the industry’s 5,500 member trade association).

In 1997, Wunder received ACA’s Member of the Year Award, which recognizes the member who has made the most outstanding contribution to the association and the industry during the year and in 2008 was named Collection Advisor Magazine’s Collection Professional of the Year.

Wunder holds a degree in accounting from Towson University, and is actively involved in community service projects, including past president of Golfers Charitable Association. He has also served on the Foundation board of St. Joseph Hospital and is currently on the operating boards of Union Memorial Hospital and the Odyssey School.

Edward F. Kennedy, Senior Vice President

Mr. Kennedy is Senior Vice President of ROI. Prior to joining the company in 1982, he was Program Director for the Massachusetts Hospital Association’s Collection Service and was the former Patient Account Manager of the Joslin Diabetes Center in Boston.  Mr. Kennedy received his Bachelor of Arts degree in Finance from the University of Massachusetts.  He is knowledgeable in all phases of patient financial accounting functions who analyze processes and designs solutions to meet and exceed his prospective client’s needs.  A proven Manager, effective with developing methods to improve cash flow, and enhancing office productivity with creative management control systems.  Mr. Kennedy has also served on the Massachusetts boards of HFMA and AAHAM.

Michael J. Motsay, Executive Vice President

Mike Motsay is a Certified Patient Account Manager with over 20 years experience in the healthcare industry. He is knowledgeable in all phases of patient financial accounting functions analyzing processes and designing solutions to meet and exceed his prospective client’s needs. Examining each client’s specific needs, Mike is effective with outlining and developing programs to improve cash flow. Since 1991, Mike has been a national member active with both AAHAM and HFMA organizations. Mike complements the ROI team with his operational understanding working with various business office environments; specifically University Hospitals, Medical Schools, Laboratory Companies, and Physician/Hospital Organization settings.

Edward Beitle, Chief Operating Officer

Ed has more than 22 years in-depth senior leadership experience in collections and call center operations management. Complete P&L responsibilities for patient collections – true self-pay and balance after insurance. Oversee operations in Maryland, Ohio and Massachusetts handling all inbound and outbound calls to patients and guarantors for active and bad debt medical receivables. Determine all collection strategy, implementation plans, measurements and resource allocation for patient collections. Work cross-functionally with internal departments including insurance, legal, IT and sales. Abilities include successful leadership of a staff 300+ FTE located in multiple states, management of an $85 million operating budget and a career history of exceeding company goals in every assignment. Frequently recognized by senior management for superior personal performance. Innovative problem solver, effective communicator, trainer and team builder.

Linda Maljovec, Vice President

Linda Maljovec joined what is now Receivables Outsourcing, Inc. in Cleveland in 1988.  Ms. Maljovec has over fifteen years' experience in health care management -- having previously served as the Administrator of the Department of Vascular Surgery at the Cleveland Clinic Foundation.  Linda holds a Bachelor of Arts degree in Health Care Administration from Ursuline College and is an active member in health care trade associations including AAHAM.

Joseph Pipkin, Chief Financial Officer

Joe Pipkin has 20 years of experience in the area of financial accounting and reporting, with the first half of his career spent in public accounting and the second half in private industry.  Joe spent approximately ten years with KPMG in the audit department, providing audit services to medium and large-sized clients (both public and private) in various industries.  Subsequent to his public accounting experience, Joe has served in various Controller and CFO positions in the real estate, construction and health care industries.

Robert Troiani, Chief Information Officer

Bob Troiani, ROI’s Chief of Information Systems has been with the company since September 1995. Previously, Mr. Troiani held positions of increasing responsibility at Maryland National Bank beginning in 1987 as a systems cost analyst until he was promoted to Vice President of Financial Information Systems for the Mid-Atlantic at NationsBank after the Maryland National Bank/NationsBank merger. Mr. Troiani has a BS degree from Pennsylvania State University.

Gary Hickman, President Eligibility Services

Gary Hickman has over 20 years of specific Medicaid eligibility experience. He has utilized his management skills in a variety of healthcare settings including multiple hospital systems, University hospitals, national nursing home chains, psychiatric facilities and Hospice Groups. Mr. Hickman created and implemented a Medicaid Eligibility department at St. Agnes Hospital in Baltimore, Maryland. Mr. Hickman developed a St Agnes Eligibility accounting and reporting system that is still utilized today. ROI’s Eligibility Services, proprietary “Medicaid Management System” enables efficient work flow, electronic updates into hospital systems as well as Web access for healthcare management professionals.

A lead by example manager with a proven track record, Gary recruited some of the industry’s best Eligibility professionals who have consistently provided the results that meet or exceed client expectations.

Irene Langley, President Langley Provider Group

Irene Langley is a Certified Patient Account Manager with over 25 years of healthcare finance related experience serving both on the payer and provider sides in a variety of clinical settings.  Starting out as a Provider Representative for Blue Cross and Blue Shield of Maryland before starting her own business in 1997.  Irene's good leadership skills coupled with a strategic vision of supporting healthcare providers in their highly regulated industry has attributed to the tremendous growth of the Langley Provider Group.

Leslie Bender, Chief Compliance Officer

Leslie began ROI's legal and compliance department in 1997, specializing in privacy, corporate, transactional, credit and collections matters both for the ROI Companies and their healthcare clients. She serves as an outsourced compliance consultant for hospitals, assisting them largely with compliance issues, contract matters, and transactions. Ms. Bender currently heads up the work for ROI's affiliate, roiComply (formerly known as roiWebEd Company).  

Recognized as a national expert on information privacy and security law, in December, 2004, Ms. Bender became one of the first 100 privacy officers internationally to be accredited as a Certified Information Privacy Professional by the International Association of Privacy Professionals. 

ACA International, the association of credit and collections professionals recognized Ms. Bender as its 2008 Instructor of the Year, and as its 2002 Member of the Year. In 2009, Ms. Bender was awarded her International Fellowship of Certified Collections Executive distinction. Ms. Bender is a frequent lecturer and subject matter expert on topics related to corporate compliance programs, responsible healthcare collections and revenue cycle management, risk management, healthcare law, contract drafting and negotiation, and data security/privacy (including HIPAA). 

Immediately prior to joining the ROI Companies, Leslie held a political appointment as the Executive Director of Baltimore's business retention and development program as part of its federally designated Empowerment Zone initiative as an executive on leave from her position as a Vice President and Mid-Atlantic Regional Manager for Government Lending Programs and an in-house counsel for NationsBank, N.A. and received the banking community's Gold Medallion award in 1995 for excellence in community outreach by engaging the Maryland bankers in an ongoing dialogue and ultimately programs resulting in meeting the financing needs of small and disadvantaged business. Prior to the political appointment, Leslie practiced law for a decade in Washington, D.C. law firms specializing in the representation of financial institutions. 

She achieved her Juris Doctor from the University of Notre Dame and a Bachelor of Arts in Philosophy from Northwestern University.