The ROI Executive Team
Christopher G. Wunder, President
Chris Wunder is ROI’s president and past president of the American Collectors Association’s Healthcare Services Program. He is a frequent speaker at hospital and physician billing trade association meetings including the Annual National Institutes of the Healthcare Financial Management Association, the American Guild of Patient Account Managers and the International Billing Association.
Wunder was also a long time member of the advisory board of Aspen Publishing’s Healthcare Collector monthly newsletter. In July of 1997, he received the Paul Bunyon Award from the ACA International, the Association of Credit and Collection Professionals, the national trade association’s highest distinction. Mr. Wunder is actively involved in community service projects and serves on numerous boards of directors. Additionally, Mr. Wunder has an accounting degree from Towson University.
Edward F. Kennedy, Senior Vice President
Mr. Kennedy is Senior Vice President of ROI. Prior to joining the company in 1982, he was Program Director for the Massachusetts Hospital Association’s Collection Service and was the former Patient Account Manager of the Joslin Diabetes Center in Boston. Mr. Kennedy received his Bachelor of Arts degree in Finance from the University of Massachusetts. He is knowledgeable in all phases of patient financial accounting functions who analyze processes and designs solutions to meet and exceed his prospective client’s needs. A proven Manager, effective with developing methods to improve cash flow, and enhancing office productivity with creative management control systems. Mr. Kennedy has also served on the Massachusetts boards of HFMA and AAHAM.
Michael J. Motsay, Executive Vice President
Mike Motsay is a Certified Patient Account Manager with over 20 years experience in the healthcare industry. He is knowledgeable in all phases of patient financial accounting functions analyzing processes and designing solutions to meet and exceed his prospective client’s needs. Examining each client’s specific needs, Mike is effective with outlining and developing programs to improve cash flow. Since 1991, Mike has been a national member active with both AAHAM and HFMA organizations. Mike complements the ROI team with his operational understanding working with various business office environments; specifically University Hospitals, Medical Schools, Laboratory Companies, and Physician/Hospital Organization settings.
Edward Beitle, Chief Operating Officer
Ed has more than 22 years in-depth senior leadership experience in collections and call center operations management. Complete P&L responsibilities for patient collections – true self-pay and balance after insurance. Oversee operations in Maryland, Ohio and Massachusetts handling all inbound and outbound calls to patients and guarantors for active and bad debt medical receivables. Determine all collection strategy, implementation plans, measurements and resource allocation for patient collections. Work cross-functionally with internal departments including insurance, legal, IT and sales. Abilities include successful leadership of a staff 300+ FTE located in multiple states, management of an $85 million operating budget and a career history of exceeding company goals in every assignment. Frequently recognized by senior management for superior personal performance. Innovative problem solver, effective communicator, trainer and team builder.
Linda Maljovec, Vice President
Linda Maljovec joined what is now Receivables Outsourcing, Inc. in Cleveland in 1988. Ms. Maljovec has over fifteen years' experience in health care management -- having previously served as the Administrator of the Department of Vascular Surgery at the Cleveland Clinic Foundation. Linda holds a Bachelor of Arts degree in Health Care Administration from Ursuline College and is an active member in health care trade associations including AGPAM.
Joseph Pipkin, Chief Financial Officer
Joe Pipkin has 20 years of experience in the area of financial accounting and reporting, with the first half of his career spent in public accounting and the second half in private industry. Joe spent approximately ten years with KPMG in the audit department, providing audit services to medium and large-sized clients (both public and private) in various industries. Subsequent to his public accounting experience, Joe has served in various Controller and CFO positions in the real estate, construction and health care industries.
Robert Troiani, Chief Information Officer
Bob Troiani, ROI’s Chief of Information Systems has been with the company since September 1995. Previously, Mr. Troiani held positions of increasing responsibility at Maryland National Bank beginning in 1987 as a systems cost analyst until he was promoted to Vice President of Financial Information Systems for the Mid-Atlantic at NationsBank after the Maryland National Bank/NationsBank merger. Mr. Troiani has a BS degree from Pennsylvania State University.
Gary Hickman, President Eligibility Services
Gary Hickman has over 20 years of specific Medicaid eligibility experience. He has utilized his management skills in a variety of healthcare settings including multiple hospital systems, University hospitals, national nursing home chains, psychiatric facilities and Hospice Groups. Mr. Hickman created and implemented a Medicaid Eligibility department at St. Agnes Hospital in Baltimore, Maryland. Mr. Hickman developed a St Agnes Eligibility accounting and reporting system that is still utilized today. ROI’s Eligibility Services, proprietary “Medicaid Management System” enables efficient work flow, electronic updates into hospital systems as well as Web access for healthcare management professionals.
A lead by example manager with a proven track record, Gary recruited some of the industry’s best Eligibility professionals who have consistently provided the results that meet or exceed client expectations.
Irene Langley, President Langley Provider Group
Irene Langley is a Certified Patient Account Manager with over 25 years of healthcare finance related experience serving both on the payer and provider sides in a variety of clinical settings. Starting out as a Provider Representative for Blue Cross and Blue Shield of Maryland before starting her own business in 1997. Irene's good leadership skills coupled with a strategic vision of supporting healthcare providers in their highly regulated industry has attributed to the tremendous growth of the Langley Provider Group.
Leslie Bender, Chief Compliance Officer
Leslie Bender has served as the General Counsel of ROI since May of 1997. Ms. Bender was the Mid-Atlantic Regional Manager for Government Lending Programs for NationsBank, N.A. and received the banking community’s Gold Medallion award in 1995 for excellence in community outreach by engaging all the Maryland bankers in an ongoing dialogue about meeting the financing needs of small business.
Previously Ms. Bender was recognized by the U.S. Small Business Administration for her outstanding financial advocacy work throughout Maryland and in December 1995, Governor Glendening appointed Ms. Bender as one of four private sector members of his statewide Policy Board on Neighborhood Business Revitalization.
A graduate of the University of Notre Dame Law School, Ms. Bender practiced law in Washington, D.C. for 11 years, representing banks and other financial institutions Ms. Bender received her undergraduate degree from Northwestern University.
