ROI has achieved the ACA International PPMS certification.

Professional Practices Management Systems (PPMS) is a policy & practice management system designed for collection agencies, which is similar to an ISO9000 review and Six Sigma program. The PPMS system is based upon developing, implementing and adhering to a set of industry-specific professional practices and policies. The designation is granted by the industry trade association, ACA International, The Association of Credit & Collection Professionals (ACA), an international organization for businesses and individuals involved in the credit and collections industry. ACA International represents approximately 5,600 companies.

Numerous steps must be taken before certification can be achieved by a collection agency. A comprehensive application process, extensive documentation, internal audits, third party audits, and various training must all be accomplished before an agency can even be considered. Being one of the very few agencies that have achieved the ACA Certified status reflects The ROI Companies dedication to providing quality collection services to all its clients.


Increased efficiency for better customer service
Improved data security and physical security
Improved solutions to compliance issues
Enhanced disaster recovery
Effectively trained staff
Client satisfaction continuously measured
Quick resolution of client services issues
Company-wide commitment to quality assurance
Documented procedures for consistent performance